Frequently Asked Questions
Orders
How do I place an order?
Click on the Account page and log into your account using your email address and password. If you are a new user, please complete the registration process to set up as a new user.
Browse through each category or enter a product description in the search box. When you are ready to buy, choose your size and colour and simply click on Add to Basket.
Click on Continue Shopping or View Basket.
Check your order and update any amendments, then click Checkout.
Select your delivery option and check the delivery address is correct then click Pay Now.
Select your method of payment, enter the details then click on Proceed.
Make a note of your order number. We will send you a confirmation email to confirm that we are processing your order and another when your order has been despatched to our couriers.
Why do I need to register to shop?
Registering with us helps us to make the ordering process as quick and easy as possible and allows you to keep track of your orders online.
By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
What do I do if I have forgotten my password or my password doesn’t work?
Click on the Account page and enter your email address in the Forgotten Password section. We will then send you a password reminder.
How secure is your website?
As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined.
Why have you cancelled my order?
Please contact us on orders@apricot100.com.
What payment methods do you accept?
We accept Visa, Visa Debit, Mastercard, Solo, Visa Electron. We do not accept American Express or Diners Club.
What is your exchange rate for overseas orders?
We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.
Can I cancel my order?
To cancel your order please email us on orders@apricot100.com as soon as possible after you have placed your order.
Can I cancel an item from my order?
In certain circumstances, we may be able to cancel an item from your order. You need to email us on orders@apricot100.com as soon as possible after you have placed your order otherwise it may be too late.
Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
What do I do if there is a problem with my order?
Our team are here to help with any problem, please email us on orders@apricot100.com.
My order did not go through but I think you have charged me.
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.
If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. It normally takes 48 hours from the date of your order to put the money back.
Can I order from overseas?
You can only order from countries to which we deliver. We currently deliver within the UK, Channel Isles and Republic of Ireland.
Can I find out if you will be getting replacement stock on items that have sold out?
Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item. However, we regularly update our site so it is worthwhile checking again.
I have received an incorrect item in my order, what do I do?
We aim to get your order right every time but we do occasionally make mistakes. If we do send you the wrong item, you can return it to us using the Returns Label provided.
DELIVERY
Which couriers do you use for your deliveries?
We use Royal Mail Recorded Delivery and DPD to deliver our UK parcels.
How long will my order take to arrive
Standard orders to the UK, Channel Isles and Republic of Ireland should arrive within 3 – 5 working days. Express delivery to is available on orders placed before midday (GMT).
Do I need to sign for my delivery?
If you are in when we deliver, our driver will ask you to sign for your delivery.
What happens if you deliver whilst I am out?
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back to the depot / postal sorting office. Please follow the instructions on the card left by the courier to arrange re-delivery.
Can I change the delivery address for my order?
For standard delivery orders only and provided the new delivery address is within 3 miles of the original one. Email us within 24 hours of placing your order.
Do you deliver overseas?
We currently deliver within the UK, Channel Isles and Republic of Ireland.
Do you deliver to BFPO addresses?
Unfortunately we do not deliver to BFPO addresses at this time.
What do I do if there is a problem with my delivery?
Please email us on orders@apricot100.com.
PLEASE NOTE: We do not deliver on Bank Holidays. Please ensure that you check the expected delivery date given at checkout before ordering.
RETURNS & REFUNDS
What is your Returns policy for internet purchases?
You can return unworn Internet purchases via post, to be received by us within 28 days of receipt. This does not affect your Statutory Rights.
How do I return an item to you by post?
Using the returns label included in your parcel. Complete the relevant details and stick the label to the parcel, then post it back to us to be received within 28 days of receipt (14 days for sale items). Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.
I didn't get a Returns Label, how can I return something?
Please email us on orders@apricot100.com.
Can I return an item I bought online to one of your stores?
No, unfortunately we do not offer this service.
I returned my order, how long will my refund take?
We try to process returns as quickly as possible, however please allow up to 30 days during peak season.
What do I do if there is a problem with my return?
Please email us on orders@apricot100.com.
Do I have to pay for returns?
The cost of returning items to us is your responsibility and so you will need to pay the postage costs for these returns. If the item you received is faulty or incorrect, please contact us on orders@apricot100.com and we will advise on how to proceed with the return. You have 28 days (14 days for sale items) from receipt of the faulty item to return it to us.
PRODUCT & GENERAL
How can I find items I want online?
Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for. Or use the clothing links down the left hand side of the homepage.
Can I order items from your website that are not currently in stock?
You can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking.
Do you sell surplus stock?
We do not sell surplus stock to third parties as we already have arrangements in place with our suppliers to dispose of such stock.
I bought an item online but it is now faulty, what can I do?
Please email us on orders@apricot100.com.
STORE INFORMATION
Where is my local store?
Please see the Stores and Concessions pages to locate your nearest store.
Are your stores open on Bank Holidays?
Yes, most of our stores are open on Bank Holidays.
How do I make a complaint about a store?
Please speak to the Store Manager direct or contact our team on orders@apricot100.com.
BUSINESS CONTACTS
I would like to work for you, what vacancies do you have?
All vacancies are shown on our website. Please see the Recruitment page for further details.
I have a business enquiry, how do I contact you?
Please email us on orders@apricot100.com .
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