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You'll find answers to our most frequently asked questions within our information pages:
Delivery Information
Returns Information
Size Guides
Help & FAQs

If you have a query that you have been unable to resolve using the information in the above links, please contact our customer services team via one of the options below.

Online Customers:
If you have or are thinking of shopping with us online and have a query, complaint, complement or feedback to share, you have two choices. You can click here to sign in to your online account (or open one if you haven't already got an online account) with us where you will be able to raise a support ticket with our customer services team. Alternatively you can email your query to Please ensure that you include your name, order number (if applicable) and a short message explaining your query or issue.

Customer services are open Monday to Friday - 09:00 to 17:00 GMT
We always aim to respond to queries within 2-3 business days
We are only able to correspond in English at present

Store & Concession Customers:
The best way of contacting our stores and concessions is to visit them in person. You can find locations, directions and opening times of your local standalone Apricot store or concession by vising our store locator (link opens in a new window).

Business Customers:
If you are a business and wish to contact us please email us on Alternatively you can write us at the address below:

Business Enquiries
Stonemanor Limited (T/A Apricot)
Unit 2
50 Eagle Wharf Road
N1 7ED
United Kingdom

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