You'll find answers to the most frequently asked questions within our information and help pages:
If you have a query that you have been unable to resolve using the information at the links above, please contact customer services via one of the options below:
If you have or are thinking of shopping with us online and have a query, problem, complaint or complement you have two options. You can click here to login to your online account (or open one if you haven't already got an online account) with us where you will be able to raise a support ticket with our customer services team.Alternatively, you can email your query to [email protected] Please ensure that you include your name, order number (if applicable) and message explaining your reason for contact, providing as much detail as possible.
If you haven't got a specific query, you can still let us know how we're doing online by completing brief survey! To feedback on your online experience, click the following button:
Customer services are available Monday to Friday - 09:00 to 17:00 GMT
We aim to respond to queries within 1 - 3 business days
We are only able to correspond in English at present
The best way of contacting our stores and concessions is to visit them in person where possible. You can find locations, directions and opening times of your local standalone Apricot store or concession by vising our store locator (link opens in a new window).
If you are unable to get to your nearest Apricot store or concession, you can email your query to [email protected] Please ensure that you include your name, order number (if applicable) and message explaining your query or issue, providing as much detail as possible.