You'll find answers to our most frequently asked questions within our information and help pages:
• Delivery Information
• Returns Information
• Size Guides
• Help & FAQs
If you have a query that you have been unable to resolve using the information in the above links, please contact customer services via one of the options below.
If you have or are thinking of shopping with us online and have a query, problem, complaint or complement you have two options. You can click here to sign in to your online account (or open one if you haven't already got an online account) with us where you will be able to raise a support ticket with our customer services team. Alternatively, you can email your query to [email protected]. Please ensure that you include your name, order number (if applicable) and message explaining your reason for contact, providing as much detail as possible.
Please be advised that our online customer services are unable to check stock in our stores or concessions at this time. To check store or concession stock, please contact your nearest location directly. You can find their details by visiting our store locator (link opens in a new window).
If you haven't got a specific query, you can still let us know how we are doing online by completing a very brief survey. To feedback on your online experience, please click here.
We always aim to respond to queries within 2 - 3 business days
We are only able to correspond in English at present
Store & Concession Customers:
The best way of contacting our stores and concessions is to visit them in person where possible. You can find locations, directions and opening times of your local standalone Apricot store or concession by visiting our store locator (link opens in a new window). If you are unable to get to your nearest Apricot store or concession, you can email your query to [email protected]. Please ensure that you include your name, order number (if applicable) and message explaining your query or issue, providing as much detail as possible.
Wholesale Customers, Media & Press Queries and Further Information:
• If you are interested in our wholesale services, please contact [email protected] for further information
• If you are a blogger, journalist or a representative from the media industry and wish to request information, please contact [email protected]
• All other enquires please contact [email protected] and provide as much detail as possible in terms of how we can assist you
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