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You'll find answers to our most frequently asked questions within our information and help pages:
Delivery Information
Returns Information
Size Guides
Help & FAQs

If you have a query that you have been unable to resolve using the information in the above links, please contact customer services via one of the options below.

Online Customers:
If you have or are thinking of shopping with us online and have a query, complaint, complement or feedback to share, you have two choices. You can click here to sign in to your online account (or open one if you haven't already got an online account) with us where you will be able to raise a support ticket with our customer services team. Alternatively you can email your query to [email protected]. Please ensure that you include your name, order number (if applicable) and message explaining your query or issue, providing as much detail as possible.

Customer services are open Monday to Friday - 09:00 to 17:00 GMT
We always aim to respond to queries within 2-3 business days
We are only able to correspond in English at present

Store & Concession Customers:
The best way of contacting our stores and concessions is to visit them in person. You can find locations, directions and opening times of your local standalone Apricot store or concession by vising our store locator (link opens in a new window).

Business Customers, Media Queries & Press Queries:
If you are a business looking to work with us, or a representative from the media or press and wish to query or request something, please email us on [email protected] and provide as much detail as possible in terms of how we can assist you. Alternatively you can write us at the address below:

Business / Media / Press Enquiries (as appropriate)
Stonemanor Limited (T/A Apricot)
Unit 2
50 Eagle Wharf Road
N1 7ED
United Kingdom

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