However you choose to shop with Apricot, we always hope that you love all the items you receive. However if for
any reason you are not completely satisfied with your purchase, this page aims to point you in the right direction
when it comes to returning item(s) to us. For simplicity, this page is broken down into ways that you can shop
with us, followed by other issues relating to returns and changes.
Select how you shopped with us
from the list below to jump to the most relevant part of this page. How Did You Shop With
• Online - apricotonline.co.uk
• In Store - Standalone Apricot stores
• In Store - Apricot concessions More Help &
• Faulty Items
• Changes To Your
• Your Statutory Rights
ONLINE PURCHASES - APRICOTONLINE.CO.UK
If for any
reason you are not completely satisfied with your online purchase, simply return the item(s) to us using the
postal details below. These item(s) need to be received by us in their original condition*. Once received by us,
the returned item(s) will be inspected by our warehouse team. Should we be unable to process your refund due to the
item being worn, washed, or missing any of its labels, the item(s) will be returned to you.
When returning item(s) to us please allow up to 28 days from the day the parcel is sent for your
refund to be processed.
Pierced jewellery, masks and socks can not be
refunded or exchanged due to hygiene reasons. Upon receipt and inspection of your return will issue a refund to
your original payment method. If the original order was placed using a debit card, credit card or PayPal account
this will be refunded the amount due. If the original order was placed using online store credit, your online
store credit account will be refunded the total amount due.
All returns should be received and signed for by us within 28 days of the original delivery date.
Should any returned item(s) not reach us within our refund policy time frame, a refund will not be issued.
If item(s) have been ordered online these must be returned to us via the post.
At present online orders cannot be returned to our standalone stores or concession locations. To return items by
post, simply follow the steps outlined below...
• Identify the Affected Item(s) on Your
Your invoice/receipt document that comes inside your package from us also
doubles-up as a returns form. Using this document simply, tick the return box and specify a return "reason code"
alongside the affected item(s) within your order. There is also a returns address label attached to this
document for your convenience that you can use on your package to us. Once you have removed the returns address
label, be sure place the remainder of the document into your returns package, so we know who it's from once we
• Re-Pack Item(s) Being Returned
All item(s) being returned to us should be
in their original condition* and where possible, re-packed in the packaging they were received in. If this
packaging is no longer available, that is fine and alternative packaging may be used to contain your item(s),
however, any such packaging would be at your expense.
• Apply Your Returns Address Label
Your returns address label is attached to your invoice/receipt document that comes inside your original package
from us. This label should be placed on the front, of the outside of the package you're returning to us. If you
no longer have this label for any reason, please refer to the address shown below as you can easily write this
onto the packaging yourself as an alternative.
• Post Your Returns Package
package you're returning to any local Post Office branch or courier of your choice. Once there, a postage fee
will be charged by your chosen postal service. The fee charged will vary depending on the postal company and
service chosen, as well as the combined weight of your returns. Please be aware, that return postage fees are
your responsibility and that any item(s) being returned remains your responsibility until they arrive with us.
For these reasons, we strongly recommend that you return any package(s) using a recorded delivery service and
obtain a proof of postage certificate (or receipt) from the Post Office branch or courier used. We also strongly
recommend retaining this proof of postage certificate (or receipt) until your refund has been successfully
processed by us. Just in case!
UK customers can find their nearest Post Office by clicking here (link opens in a new
window). Details of alternative couriers can be found on their respective websites.
If you are
missing or have lost your returns label for any reason, our returns address is as follows:
Unit 4 Juno Place
Stratton Business Park
• If you are an international customer you will have 28 days from when you receive your order to return any item(s)
• This is not a
correspondence address, the team present will be unable to assist you
• Return postage fees are your
responsibility and any item(s) being returned remain your responsibility until they arrive
cannot be dropped-off directly at this location, they must be returned via a postal service
present, online are unable to accept returns for items purchased from a standalone store or concession
STANDALONE APRICOT STORES - IN STORE PURCHASES
If for any reason you are not completely satisfied
with items purchased at a standalone Apricot store, simply return the item(s) to your nearest standalone Apricot
store along with your proof of purchase. To find your nearest store location, visit our store locator (link opens in a new window).
can not be refunded or exchanged due to hygiene reasons.
Item(s) can be returned to us in their original condition* within 28 days of
the purchase date. Upon return of item(s) you will be issued a full refund via your original payment
At present, concessions and online are unable to accept returns from standalone stores.
If for any reason you are
not completely satisfied with your items purchased from one of our concession locations, simply return the
item(s) along with your proof of purchase to the original concession store where your purchase was made.
Alternatively, another branch of the concession will be able to honor your return assuming you provide proof of
Item(s) returned must be in their original condition*. To find your nearest concession
location, visit our store locator (link opens in a new
window). Upon return, you will be refunded in accordance with the concessions' refund policy. Please refer to
their website(s) or in-store posters for further details of this.
At present, online and standalone
stores are unable to accept returns from a concession.
However you shop with Apricot, we always
strive to ensure that our garments are of the highest quality and reach you in perfect condition. On occasion
despite our best efforts, this may not be the case. Please accept our sincerest apologies if you have received a
faulty or incorrect item from us. Please refer to the purchase methods below and let's get you some help!
Online Purchases (apricotonline.co.uk)
If you have received a faulty or incorrect
item from us please contact our customer services through your Apricot online account, so that a member of our
team can assist you in rectifying the issue(s) present with your order or item(s) within it. You can log in to
your Apricot online account now, by clicking here and following
Standalone Apricot Store Purchases
If you have purchased a
faulty item from one of our standalone Apricot stores please return to the store from where it was purchased,
you can alternatively return it to another Apricot branded store. If you are unable to get to an Apricot branded
store contact our customer service team by emailing us on CS@apricotonline.co.uk
In your email message please include which Apricot store the item was purchased from, the barcode of the item
and/or a photo of the item, as well as detailing as best as possible what the fault with the item is. These
details will help ensure that your query is handled as quickly as possible. Please note - Apricot branded stores
can only accept items purchased from Apricot and not any other stores i.e outfit, house of fraser, etc.
Apricot Concession Purchases
If you have purchased a faulty item from one of our
concession locations please contact the store (or chain) where the item was purchased directly. If you are
unsure of the concession, it's location or their contact number, you can find their details at either top of
bottom of your purchase receipt. To find your nearest concession location now, visit our store locator (link opens in a new window). Apricot are unable to accept
items that were not purchased directly with us.
At present Apricot customer services is unable to
process faulty items purchased from one of our concession locations
At present, we do not offer an exchange service on purchases made via our
website at apricotonline.co.uk. If you wish to exchange item(s), your original item(s) will need to be returned
to us in accordance to our online returns policy - detailed above, and a
separate online order placed for any replacement item(s) that you require.
Apricot Store Purchases
If you have purchased an item in one of our standalone Apricot stores,
you can return the item(s) to any of our standalone Apricot stores for an exchange. Please ensure that have your
proof of purchase with you and that all item(s) are in their original condition*.
If you have purchased an Apricot item from one of our concession
locations, you will need to contact the original store (or chain) where the item was purchased from directly to
see if they offer an exchange service. If you are unsure of the concession, it's location, or their contact
number, you can find their details at either top of bottom of your purchase receipt. To find your nearest
concession location now, visit our store locator (link
opens in a new window).
CHANGES TO YOUR ONLINE ORDER
In most circumstances it
is not possible to make changes to your order once it has been placed. If you wish to add more items to your
order, the quickest and simplest way to do this is to place a separate order for these additional items.
If you would like to change the details of the delivery address specified when placing the order, please
contact our customer services team as soon as possible, you can do this either by emailing us on CS@apricotonline.co.uk or
by raising a customer service ticket within your online account which you can find here. It's really important that you let us know of any inaccurately
provided delivery address information as quickly as possible so that we can ensure your order is updated and
that you receive your items at the desired location! Please ensure that you include your name, your order
number, your phone number, and your email address in your email or support ticket to us. These details will help
ensure that your query is handled as quickly as possible.
If your order has already been dispatched
or delivered to you, you will need to follow our online returns
policy (detailed above) in the event of receiving any unwanted or unsuitable items.
YOUR STATUTORY RIGHTS
Don’t worry, nothing in
our returns policy affects your statutory rights. This is not intended to be a full statement of your rights.
For further information about your statutory rights, contact your local authority's Chartered Trading Standards Institute
(CTSI) (link opens in a new window) or consumer advice centre such as the Citizen's Advice Bureaux (link opens in a
new window) if you are located within the United Kingdom. Advice bureaux and centres, along with any assistance
provided, will vary internationally.
* Original condition refers to item(s) being unworn, unwashed, with all retail and care labels
attached and in a resalable condition.