Terms & Conditions

Free Delivery above £50 : Free Delivery above £50 applies to EVRI Standard Delivery only. The offer will be applicable on Full-priced items only. All sale and promotional products are excluded from this promotion, unless specified otherwise. The offer is applicable solely on our UK website and for online use only.

Seasonal Reductions : The offer is applicable for our online UK customers only. The offer might differ from offers in our stores. The offer cannot be combined with any other offers.

- Denim campaign with Go Beyond charity T&Cs: Applies to online sales of Denims included in the event only and signalled with a green top strip.

- Please note that pierced jewellery are non-returnable.

COUPON CODES

SR10: This promotion is available to UK online customers only and excludes in-store purchases. The offer applies only to products marked as Seasonal Reductions and cannot be used in conjunction with any other promotion. The promotion ends at 23:59 on 2 April 2026.

Emily coupon code - This offer is available to first-time users only and is valid from 23rd January to 24th April. This promotion applies to full-price items only and excludes sale, discounted, or promotional products. This offer cannot be used in conjunction with any other offer or promotion and is subject to availability. We reserve the right to amend or withdraw this offer at any time without prior notice.

- Sign up/ create an account and get 15% off our new in collection . Offer valid on full price items only on one order per customer. The offer code will only work if your email address isn’t already in use on our website. The offer code is applicable solely on our UK website and for online use only.

- Offers cannot be combined with any other promotions.

PLACING AN ONLINE ORDER

Please take a moment to read our terms and conditions before placing an order.

By placing an order through our website you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by emailing cs@apricotonline.co.uk

Please note that gift vouchers are non-refundable.

AGREEMENT

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what apricotonline.co.uk/apricotonline.com (Stonemanor Limited) and you are expected to do. You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

REPRESENTATION AND COLOUR

We go to great lengths to accurately present our collections, however from time to time due to individual users’ monitors, resolutions and settings, items may appear differently. We are unable, as such, to accept any liability for colour misrepresentation and strongly advise customers to contact us directly first before making a purchase if you have concerns.

PRICES

All prices shown on our site are inclusive of VAT for the UK. For shipping destinations outside of the UK, we have partnered with Stripe who will provide the detailed breakdown and information for the respective country at checkout. Delivery charges are also applied at the point of checkout depending on the desired delivery method and destination country.

PAYMENT & SECURITY

All online orders require full payment at the time of being placed. This can be done using our automated checkout. Our secure payment partners in the UK are Barclaycard Smartpay, Clearpay and PayPal and Stripe for all International orders. All our payment providers take full responsibility for capturing and storing your payment information on their secure servers. We accept the following payment cards in the UK:

For your extra protection 3D Secure is used by Visa (VbV), and SecureCode by MasterCard. VbV and SecureCode require a personal password for extra security which you can create if this is your first time making an online purchase. More details can be found at www.visa.co.uk or www.mastercard.co.uk. We are sorry to advise we are unable to accept payments via Solo, Diners Club or JCB. We are also unable to accept concession store cards or gift vouchers these include New Look, Outfit and Beales, etc. However, our website is able to process gift cards issued by Apricot standalone stores.

CONFIRMATION

Once your website order has been received we will email you an order confirmation outlining the item you have chosen to purchase. We kindly ask you to take a moment to ensure that your order is correct. If you find an error please email us immediately at cs@apricotonline.co.uk

DELIVERY TIMES

Estimated delivery times are provided in our delivery section. Please be aware whilst we do our best to honour the lead times quoted they are only estimates and are not contractual..

DELIVERY

All website orders will be delivered to the address you provide at the time you place your order online. If your delivery details change prior to dispatch please email us at cs@apricotonline.co.uk.Please note once an order has been dispatched we cannot change the delivery address.
There may be additional charges for you to pay when your order arrives in Europe after BREXIT. All orders are shipped from the UK, so some international orders may have to pay additional duties and taxes.
The purchaser is responsible for paying these and these are normally calculated for you within your shopping experience on our site.
We have partnered with Stripe which provides a seamless shopping experience for all International orders.

DELIVERY TO A DIFFERENT ADDRESS

We are pleased to arrange delivery of your order to an address that is different from your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.

MULTIPLE DELIVERIES

Where possible we will always group your order and ship it together, however, this may not always be possible and as such we reserve the right to dispatch items separately.

DELIVERY NOTIFICATION

When your order is ready to ship we will advise you by email. Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to a local depot and our delivery agents will leave a calling card. If you have received a calling card please follow the instructions on it from our delivery agents.

FAILED DELIVERIES

Sometimes due to unforeseen circumstances, orders are returned to us. In these instances, we reserve the right to charge a re-delivery fee.

INCORRECT OR DAMAGED ITEMS

In the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by email to cs@apricotonline.co.uk or by raising a customer service ticket within your online account, by clicking here.

APRICOT MOBILE TERMS OF SERVICE

The Apricot mobile message service (the "Service") is operated by Apricot (“Apricot”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Apricot’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Apricot through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, exclusive early promotion access, new collection launch, exclusive offers, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Apricot. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Apricot or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Apricot mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Apricot or email cs@apricotonline.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Last updated: March 13, 2026